Privacy Policy

1. Information We Collect

1.1 Personal Information

• Name
• Mobile number
• Email address
• Delivery addresses
• Profile information (if provided)

1.2 Account & Authentication Information

• Login credentials (OTP-based authentication)
• Account identifiers and preferences

1.3 Order & Transaction Information

• Orders placed and order history
• Order status, timestamps, and delivery details
• Payment method, transaction IDs, and invoices
• Refunds, cancellations, and support interactions

1.4 Payment Information

• Payments are processed through secure third-party payment gateways
• We do not store card details
• Limited transaction references are stored for reconciliation and support

1.5 Device & Technical Information

• Device type, operating system, and app version
• IP address
• Log data for security, analytics, and troubleshooting

1.6 Location Information

• Delivery location provided by you
• Approximate location (if enabled) to show nearby restaurants and delivery availability

2. How We Use User Information

• Create and manage your user account
• Process food orders and deliveries
• Enable payments, refunds, and order tracking
• Show nearby restaurants and relevant offers
• Communicate order updates, notifications, and support messages
• Improve app performance and user experience
• Detect fraud, misuse, or unauthorized activity
• Comply with legal and regulatory requirements

3. Data Sharing & Disclosure

3.1 With Platform Participants

• Restaurants (Vendors): Order details, delivery instructions, and contact information
• Delivery Partners: Delivery address, contact number, and order information
• Admins: Customer support, dispute handling, audits, and compliance

3.2 With Service Providers

• Payment Processors (e.g., Razorpay)
• Cloud Infrastructure (e.g., AWS)
• Firebase for notifications and messaging
• Analytics & Monitoring Tools

3.3 Legal Requirements

We may disclose user information if required by law, regulation, court order, or government authority.

4. Data Storage & Security

• HTTPS encryption for all data transmission
• Secure cloud infrastructure with access controls
• Encryption for sensitive data where applicable
• Restricted access to personal data on a need-to-know basis
• Regular monitoring and security audits

While we implement strong safeguards, no digital system is completely secure.

5. Data Retention

• Account and order data retained while your account is active
• Transaction and financial records retained as required by law
• Data may be archived or deleted upon account deletion

6. User Rights & Controls

• Access and update your profile information
• Manage saved delivery addresses
• View order history and invoices
• Request correction of inaccurate information
• Request account deactivation or deletion
• Contact support regarding privacy or data usage

7. Cookies & Tracking

The User App does not use browser cookies.

We may collect anonymized analytics and system logs to improve app performance, reliability, and security.

8. User Responsibilities

• Provide accurate and up-to-date information
• Keep login credentials confidential
• Use the platform only for lawful food ordering purposes
• Not misuse the platform or attempt unauthorized access

Violation may result in account suspension or termination.

9. Third-Party Services

The User App integrates third-party services such as payment gateways, delivery services, and notification providers. Their data handling practices are governed by their respective privacy policies.

10. Policy Updates

We may update this Privacy Policy from time to time. Any material changes will be communicated through the User App or official communication channels.