Privacy Policy

1. Information We Collect

1.1 Personal Information

• Full name
• Mobile phone number
• Profile photo (if provided)

1.2 KYC & Verification Information

• Government-issued identity documents
• Vehicle details (vehicle number, type)
• License details (if applicable)
• Bank account or UPI details for payouts

KYC documents are securely stored and accessed only by authorized personnel.

1.3 Location Information

• Collected when you are online and available for deliveries
• Collected after you accept an order
• Tracked during active orders (pickup to delivery)

Location data is used for:

• Assigning nearby orders
• Live tracking for users and admins
• Delivery route optimization
• Safety and dispute resolution

📍 Location tracking stops automatically when the order is completed or you go offline.

1.4 Order & Earnings Information

• Orders accepted and completed
• Pickup and delivery timestamps
• Proof of pickup or delivery (photo or OTP)
• Earnings, incentives, and payout history

1.5 Device & Technical Information

• Device model and operating system
• App version
• IP address
• Log and crash reports for security and debugging

2. How We Use Delivery Partner Information

• Verify identity and onboard delivery partners
• Assign and manage delivery orders
• Enable live order tracking
• Calculate earnings and process payouts
• Prevent fraud and misuse
• Ensure platform safety and compliance
• Provide support and resolve disputes
• Improve app performance and delivery efficiency

3. Data Sharing & Disclosure

3.1 With Platform Users

• First name and profile identifier
• Live location during active deliveries
• Contact details (masked where possible)

3.2 With Vendors

• Estimated arrival time
• Pickup confirmation details

3.3 With Admin & Internal Teams

• KYC verification and audits
• Performance tracking
• Safety and compliance reviews

3.4 With Service Providers

• Payment Processor (Razorpay): Payouts and settlements
• Cloud Storage (AWS S3): Secure KYC and proof storage
• Firebase: Authentication, notifications, and real-time updates
• Analytics & Monitoring Tools: System performance and reliability

3.5 Legal & Safety Requirements

We may disclose information if required by law, regulation, court order, or to protect platform users.

4. Location Data Transparency

• Location access is mandatory to use the Delivery Partner App
• Collected only during working sessions
• Not sold or used for advertising
• Automatically expires after operational use

5. Data Storage & Security

• HTTPS encryption for all communications
• AES-256 encryption for sensitive data
• Secure AWS infrastructure
• Signed URLs for document access
• Role-based access control and audit logs

No system is completely secure; however, we continuously improve safeguards.

6. Data Retention

• Account and delivery records retained while your account is active
• Financial and payout records retained as required by law
• Location data retained temporarily and auto-deleted
• KYC documents stored for compliance and audit purposes

7. Delivery Partner Rights

• Access and update your profile
• Review earnings and payout history
• Request correction of inaccurate information
• Request account deactivation or deletion (subject to legal retention)
• Contact support for privacy-related concerns

8. Driver Responsibilities

• Use customer data only for order fulfillment
• Not store, misuse, or share customer information
• Maintain confidentiality of platform data

Violation may result in suspension or termination.

9. Third-Party Services

The Delivery Partner App integrates third-party services whose privacy practices are governed by their respective policies. We are not responsible for external privacy practices.

10. Policy Updates

We may update this Privacy Policy periodically. Material changes will be communicated through the app or official channels.